Hughesnet® Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New Hughesnet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as …
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What is Phone Number Porting?
Number porting, also known as ‘Transferring your number’ means that you are taking an existing phone number from one provider and transferring it to another. If you have just ordered Hughesnet® Voice, you may be eligible to transfer your number from your previous carrier to Hughesnet Voice. To determine eligibility, call Customer Care at 866-347-3292. …
What information will I need to provide when completing a number transfer request form?
For more information on porting, click here.
What is the difference between Data Tokens and Bonus Zone?
Bonus Zone (formerly known as Bonus Bytes) Your service plan includes high-speed data available in the Bonus Zone, previously known as Bonus Bytes. It is the period of time between 2am-8am local time, when you have access to additional high-speed data, even if you have exceeded the amount of data in your Service Plan. This …
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Where do I view and pay my bill?
Make a payment and view your bill invoices after signing into your Hughesnet® Account: 1. Register or Sign In to myhughesnet.com. 2. Click on ‘Billing’ on the header then select ‘Make a Payment’. The following page displays the amount due, invoice number and provides links to view your invoice and payment history. If a payment …
Understanding my Hughesnet bill
Hughesnet® bills one month in advance, much like your rent or mortgage would be. If you make a change to your service plan or add or cancel additional services during the billing cycle, that change will be reflected on your next bill. If you upgrade your plan in the middle of a cycle, your billing …
Where can I read the Privacy Policy?
Hughesnet® is committed to protecting the privacy of its subscribers. Review the Privacy Policy at any time here.
Am I enrolled in recurring payments?
When you become a Hughesnet® customer, you are automatically enrolled in recurring payments using the payment method you provided at the time of order. This method of payment is easier for our customers and means you don’t have to remember your bill due date or write a check. Plus, it’s beneficial to the environment. You …
How Do I Sign In and Out Of myhughesnet.com?
To Sign In: 3. Enter your User ID and Password 4. Click ‘Sign In’ If you want to create a new account, click here to learn how to register. To Sign Out: 3. Click on ‘Log Out’
Where can I Inquire about my Return Merchandise Authorization (RMA) Status?
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com. Complete the form and click ‘View RMA Status’ to view the RMA status. The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with …
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