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Progressive and Adaptive Streaming

What is progressive video streaming?

A progressive video stream is a single video file being streamed over the internet. The progressive video will automatically expand or contract to fit the screen you are playing it on, but regardless of the device, the video file size will always be the same. If there is a poor internet signal and the video stream cannot process quickly, a progressive video will pause and buffer.

What is adaptive video streaming?

Adaptive streaming is designed to deliver video in the most efficient way possible and in the highest usable quality. This means that your streaming service has multiple videos of the same movie or TV show and is ready to display it to you in the perfect size for the screen in which you are viewing. In addition, adaptive streaming will adapt to your Internet connection speed, minimizing buffering time.

For example, if there is a slow internet connection, the adaptive video stream will switch to a smaller video files size to keep the video playing – instead of pausing and buffering. The video quality might be reduced at times to avoid buffering, but it will continue to play without interruption.

Who uses adaptive video?

Adaptive versus Progressive video is determined by the video provider and is not a settings adjustment that can be made on an individual device.

How do I adjust my streaming settings?

Each provider offers a way to change your stream quality. To get the most out of your service plan data leave any video streaming applications at their default automatic resolution setting.

Unlimited Data – No Hard Data Limits questions

What does ‘No Hard Data Limits’ mean?

Hughesnet^® service plans come with an allotment of High-speed data, as determined by your purchased Service Plan, that can be used by a Subscriber each month. If you exceed your plan data, we won’t cut you off or charge you more.

If I exceed the amount of data included in my plan, what can I do to regain full speed?

If your usage exceeds your plan data, you have multiple options to refill your High-speed data allowance:

You can purchase Data Tokens that provide additional data. Click here to learn more about Data Tokens.
You can upgrade your service plan at any time to a plan that offers more high-speed data.
Take advantage of 50 GB of additional data during the Bonus Zone (2am-8am local time).

Can I still stream video once I have exceeded the amount of data included in my plan?

If you have exceeded the amount of plan data included in your service plan, you may experience reduced speeds during high traffic periods, that may affect the streaming quality and performance.

How can I change my address, phone number and email address?

You can change your billing address, email address and phone number online at myhughesnet.com or from the Hughesnet Mobile App at any time.

From myHughesnet.com

1. Start by signing in to myhughesnet.com using your current password. If you do not know your current password, click here.

2. At the top of the page, click on ‘Account’ then ‘My Information’

3. From here you can manage your address, phone number and email address.

From The Mobile App

On the mobile app click on the Account icon on the bottom of any screen then click My Information. Tap “Save” to complete your changes.

Moving? Learn more here.

If you need further assistance, contact Customer Care at 866-347-3292.

Where can I find the HT1100 Satellite Modem User Guide?

Access the guide by clicking here.

Where can I find the HT2000W/HT2010W Satellite Modem User Guide?

Click here to access the Modem replacement guide.

Where can I Inquire about my Order Status?

By simply entering a few key items of information, you can check when an installer is due to arrive to install new equipment or upgrade existing equipment.

Click here to access the order inquiry page.

Enter the appropriate information in two of the three search fields.

Any two of the three fields are required (i.e., SAN (Site ID) and ZIP, Phone Number and ZIP Code, etc.).

Enter the information in the security field.

The security field is case sensitive and MUST be entered exactly as it appears on the screen, without spaces.

When you have completed your information, click ‘View Order Status’.

Enter the appropriate information in two of the three search fields.
Any two of the three fields are required (i.e., SAN (Site ID) and ZIP, Phone Number and ZIP Code, etc.).
Submit the reCAPTCHA and click ‘View Order Status’.

The next screen will display all the information pertaining to your order including the date it was initiated and the activity since. Information is stored for 120 days.

If you have additional questions about the status of your order, equipment repair or return call Customer Care at 866-347-3292.

Does Hughesnet have an early termination fee?

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel your Hughesnet^® service after installation, but before the end of your commitment period, you will be subject to an early termination fee.

For more information on the applicable fees, please click here.

Purchase Data Tokens on the myHughesnet (Mobile) app

Purchase Data Tokens on the myHughesnet (Mobile) app

From the home screen (Overview page) of the app, click on Buy Token in the Usage panel.

Choose the denomination you wish to purchase. You will be asked to confirm your purchase.

Alterinatively, you can click on the Usage tab on the bottom of the screen then click on Data Token Purchase.

Click on the token denomination you wish to purchase, and confirm to continue.

Will my DIRECTV/ DISH Network Service be on My Hughesnet Bill?

No, your subscription for DIRECTV/DISH will not appear on your Hughesnet^® bill. You’ll receive separate bills for each service. If you’ve subscribed to both services, you might have received a promotional discount from Hughesnet or your TV provider.

If you would like to view your Hughesnet invoices, sign in or register at myhughesnet.com, and navigate to ‘Billing’ > ‘Bill Summary’.

What Countries are Included in the Hughesnet Voice International Calling Plans?

This helpful list shows all of the countries included in the Hughesnet^® Voice International Calling Plan, along with their country code prefix.

Hughesnet Voice International Calling Plans – List of Countries

(m) next to a country denotes that mobile calling is allowed to that country.

Country	IDD Code Prefix
Andorra	011 376
Argentina	011 54
Australia	011 61
Austria	011 43
Belgium	011 32
Bermuda	1
Brazil	011 55
Brunei (m)	011 673
Bulgaria	011 359
China (m)	011 86
Colombia	011 57
Croatia	011 385
Cyprus	011 357
Czech Republic	011 420
Denmark	011 45
Dominican Republic	1
Estonia	011 372
Finland	011 358
France	011 33
Germany	011 49
Greece	011 30
Guadeloupe	011 590
Guam (m)	1
Hong Kong (m)	011 852
Hungary	011 36
Iceland	011 354
India (m)	011 91
Ireland	011 353
Israel	011 972
Italy	011 39
Japan	011 81
Luxembourg	011 352
Malaysia (m)	011 60
Malta	011 356
Mexico	011 52
Netherlands	011 31
New Zealand	011 64
Norway	011 47
Panama	011 507
Peru	011 51
Poland	011 48
Portugal	011 351
Romania	011 40
Russia	011 7
Saipan (m)	1
San Marino	011 378
Singapore (m)	011 65
Slovakia	011 421
Slovenia	011 386
South Africa	011 27
South Korea (m)	011 82
Spain	011 34
Sweden	011 46
Switzerland	011 41
Taiwan	011 886
Thailand (m)	011 66
Turkey	011 90
United Kingdom	011 44
Venezuela	011 58
Zambia	011 260

View online list of countries

Dialing Instructions

Dial the International Direct Dialing (IDD) number. Countries have different numbers, or may have more than one IDD, depending on the carrier or type of service.

Dial the Country Code. In some cases, the country code is shared among countries. For example, the United States, Canada, and much of the Caribbean and Guam use country code 1.

Dial the city/area code (if any) for the number you are dialing. Smaller countries may not use city codes or area codes, while larger countries do.

Dial the phone number you are calling.

Example

IDD	COUNTRY CODE	CITY CODE	PHONE NUMBER
011	61