2. Click on ‘Billing’ on the header then select ‘Make a Payment’. The following page displays the amount due, invoice number and provides links to view your invoice and payment history. If a payment is due, you will see the ‘Pay’ button.
3. You can also click on the card icon in the header to navigate to the payment page.
Alternatively, if you haven’t yet created a myhughesnet.com login, you can still make an online payment without logging in. Simply click on the ‘Pay Now’ link in the top menu, then enter the SAN and Zip Code information to view the outstanding balance and proceed with the payment. However, we highly recommend creating a login on myhughesnet.com to access the suite of features it offers.
Hughesnet® bills one month in advance, much like your rent or mortgage would be. If you make a change to your service plan or add or cancel additional services during the billing cycle, that change will be reflected on your next bill. If you upgrade your plan in the middle of a cycle, your billing for the next month will include the charge of upgrading your plan, along with any prorated charges.
What are my charges?
This is a sample Hughesnet Bill:
Your Service Plan charge, Equipment Lease (if you did not purchase your equipment), as well as Optional Services like Express Repair and Hughesnet Voice are all recurring monthly fees. These charges will remain the same each month unless you make a change to your account, or if you are benefiting from a promotion which only extends for a limited time.
If you have a promotion with your plan, such as a discount every month, the discount will show as a monthly credit that reflects your promotion. The ‘(1 of 12)’ shows that this is the 1st month of a 12-month promotion. If your bill says ‘(12 of 12)’, that is the last month you will receive your special promotion.
If you have ‘One Time Credit’, the discount shown will only be applied to that month’s bill. Similarly, a ‘One Time Fee’ will only apply for that month.
The total amount you are paying for the month will appear at the bottom of the bill where it says Total.
How can I get a personalized walkthrough of my bill?
Your myhughesnet.com account can now provide an audio walkthrough of your bill. You can access the walkthrough in the following ways:
1. From ‘Bill History’ page:
Step 1: Visit ‘Billing’ > ‘Bill History’ and click on the ‘VIEW/EXPLAIN BILL’ button on any of the invoices.
Step 2: Click on the play button (highlighted below) at the bottom right corner of the screen to start the audio walkthrough of your bill.
2. From the ‘Bill Summary’ page:
Step 1: Visit ‘Billing’ > ‘Bill Summary’ and scroll down the page to find ‘BILL DETAILS’ button.
Step 2: Click the ‘BILL DETAILS’ button to find the play button (highlighted below) at the bottom right corner to start the audio walkthrough of your bill.
For instructions on where to view and pay your bill, click here.
When you become a Hughesnet® customer, you are automatically enrolled in recurring payments using the payment method you provided at the time of order. This method of payment is easier for our customers and means you don’t have to remember your bill due date or write a check. Plus, it’s beneficial to the environment. You can update your payment method anytime from myhughesnet.com.
Click on ‘Billing‘ at the top of the page then ‘Change Payment‘.
Update payment information then click ‘Save Payment‘.
Acceptable payment types include credit card, debit card, checking account (also referred to as ACH or echeck). Please note that we do not accept pre-paid gift cards as a payment type. By setting up recurring payments, you are enrolling in AutoPay.
Tip: Enroll in recurring payments using your ACH/Checking Account to get additional savings on your monthly bill. An ACH payment is a type of electronic bank-to-bank payment using your checking or savings account. You can find your Routing and Account Number information by logging in to your online bank account or by checking the bottom of your check, as shown below:
To disable your automatic payment, contact Customer Care at 866-347-3292. Printed invoices are provided at the customer’s request and require an additional monthly fee.
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com.
Complete the form and click ‘View RMA Status’ to view the RMA status.
The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with the received date and warranty status.
If you have additional questions about the status of your order, equipment repair or return call Customer Care at 866-347-3292.
Stay informed with notifications about your bill, usage, service updates, special offers, and the latest product launches. Customize your Hughesnet® email and SMS text notification preferences by logging into your myhughesnet.com account or through the Hughesnet mobile app.
Managing notification preferences on myhughesnet.com
2. Navigate to ‘Account’ > ‘Notification Settings’
3. Check or uncheck the boxes depending on the notifications you want to receive on the Email and Mobile Number shown on the top of the page.
4. Click ‘Save’ to submit the changes.
Managing notification preferences on Hughesnet Mobile App
1. Login to your Hughesnet mobile app.
2. Click on ‘Account’ from the bottom menu and then click on ‘Notification Settings’
3. Enable or disable ‘Email’ and ‘Text’ notifications for each notification type and click ‘Save’ to confirm the changes.
Where will I receive my notifications?
Note that the Email address and the Mobile Number associated to your account is where you will receive Email and SMS text notifications respectively, if you elect to receive these notifications from Hughesnet.
Can I respond to notifications?
Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292.
How frequent are the notifications?
The number of Hughesnet email and text messages you receive will vary depending on how many Hughesnet notifications you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your plan data limit and have elected to receive this notification. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.
Who is eligible?
All active Hughesnet customers are eligible to subscribe to email and/or text notifications. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.
How do I opt out or unsubscribe to text alerts?
To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out status from that text messaging program. The confirmation message you receive will be similar to the following: “You have unsubscribed from all Hughesnet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.”
Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myhughesnet.com, Hughesnet Mobile App, or by speaking with a Customer Care Representative.
How do I unsubscribe from email communications?
You can update your notification preferences from the Notifications page found on myhughesnet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughesnet. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.
Privacy Policy & Terms and Conditions
View the SMS Terms and Conditions, and Hughesnet Privacy Policy here.
Being online uses data, which is typically measured in gigabytes (GB). 1 GB is pretty big; with that much data you can send and receive about a million emails.
What can you do with 1 gigabyte (GB)?
There is a lot you can do with 1 GB of data. You can browse 500 web pages, use social media for an hour, stream audio and radio for 14 hours, to name a few. The amount of data that you will use in your Hughesnet® plan depends on your online activities. See the table below for guidelines.
NOTE: guidelines show approximately how much data is used for each activity on its own. For example, with 10 GB of data, you can stream audio/radio for approximately 5 hours OR stream DVD-quality video for 15 hours OR stream HD-quality video for 5 hours OR browse 5,000 web pages OR browse social media for 30 hours.
How much data do you need?
How do I change or modify my current service plan?
If you decide that another plan option is best for you, you can change your Hughesnet service plan anytime by logging into your myhughesnet.com account or on the Hughesnet mobile app. Term implications may apply.
Hughesnet® for Business customers have additional Daytime Data available to them during the hours of 8am-6pm local time. This data is in addition to the Anytime Data offered with your Service Plan. The amount of Anytime Data you receive is determined by the service plan to which you subscribe. Use this additional plan data for anything you want to do online to download large files like movies, system updates for your computer, tablet, or smartphone—and more.
What is the difference between Anytime Data and Daytime Data?
You will consume your Anytime Data whenever you use the internet. However, during the hours of 8am-6pm your Daytime Data will automatically be used. Your usage can be viewed on myhughesnet.com and on the Hughesnet Mobile App.
How do I use Daytime Data?
It’s easy- you don’t have to do anything to take advantage of this! During the Daytime Data hours (8am-6pm), your service will automatically use the additional plan data instead of using your Anytime Data.
Hughesnet® is dedicated to making sure you get the most out of your internet experience. That is why our lab tests and approves popular smart devices to optimize their performance with Hughesnet.
What Works with Hughesnet is a resource page to finding devices and configurations that are compatible with Hughesnet. You can find this by selecting the Support Dropdown menu and selecting “What Works with Hughesnet.”
If you want to know what works with Hughesnet, simply search for your device or service by typing in the search or using the drop-down menus to locate the item.
By selecting the Drop-down menu, you can search by Device/Service or by category. The next drop-down menu will display a list of items to choose from.
Each device/service will show specific details including if it works with or without Fusion installed.
If you cannot find your device, you can suggest a device for us to test using the link on the bottom of the page.
You can also provide feedback about your experience. Every device and service has been tested. Simply select the option on the bottom of the page which will take you to the page to leave feedback. Name and Email are optional.
General:
Connect devices to 2.4 GHz for better coverage.
Set video quality to a medium setting to conserve bandwidth.
Adding more than one camera impacts your overall camera viewing experience
Online activity between 2am and 8am doesn’t count against your Priority Data amount.
Keep in mind that uploading to the cloud will use your service plan data.
Click here for information on getting the most out of your Hughesnet service.
