For instructions on how to uninstall and return your Hughesnet® leased equipment, click here.
If you would like to reactivate your service, or have any questions regarding returning the leased equipment, call Customer Care at 866-347-3292.
HT1000 and HT1100 model modems are not required to be returned. Please recycle with your local facility.
Visit orderstatus.hughesnet.com or call Pre-installation Support at 866-774-6580. If your installation is already complete, please reach out to our Customer Care team at 866-347-3292.
You can view your current data usage or usage history over time through the Hughesnet Mobile App or on myhughesnet.com.
On myhughesnet.com:
On Hughesnet Mobile App:
The MAC address of your HughesNet Voice ATA (Analog Telephone Adapter) is printed on the bottom of the device, see image below. The MAC address is indicated by a red box in the image.
Hughesnet® provides access to everything you love to do online. While you can freely roam the web at your leisure while on the Hughesnet network, there are a few things to keep in mind. When browsing the internet, you should be aware of the Digital Millennium Copyright Act, or the DCMA. The DMCA helps protect against the production and circulation of technology, devices, or services intended to circumvent measures that control access to copyrighted works. For example: websites which provide links to download or stream copyrighted content.
Steaming content is a great way to watch, listen to, and play the digital media you love; however, you should remain alert of copyrighted material and ensure that you are viewing or downloading content legally, through the proper channels.
Hughesnet takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. Per the Hughesnet Subscriber Agreement, Hughesnet can terminate any account which violates these copyright laws.
Temporary suspension is the ability for a Hughesnet® customer to temporarily suspend their Hughesnet service for part of the year. This is often useful for individuals that travel for extended periods of time or maintain seasonal enterprises (e.g. campgrounds) that are closed for a portion of the year.
How do I suspend my account?
For temporary suspension to be completed, the customer must contact Customer Care at 866-347-3292.
Is there a charge for temporary suspension?
For the duration of your suspension, you will not be required to pay for your internet service. However, you still must pay your monthly lease charges.
How long can I suspend my account?
A temporary suspension can last up to 180 days, or 6 months, during a 365-day period. The time that your account is suspended does not count as part of your 2-year commitment. While your account is suspended, you contract term will pause. When you resume service, your contract term will resume from where it was prior to the suspension. For example, if you have 6 months remaining in your 24- month service commitment prior to your suspension, you will still have 6 months remaining when you resume service.
Stormy weather may affect your Internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come back down to your satellite gateway, and then carry on to your home satellite modem (when the page loads). All of this is usually completed in seconds, but storms may interfere with the signal during any of these steps.
A cloudy sky, light rain, or fog shouldn’t impact your internet service. But heavy thunderstorms or heavy snow/ice storms may result in intermittent connectivity or a temporary loss of connection. The good news is that if the connection is lost, your Internet will restore itself on its own when the weather clears.
If you look outside and there are clear skies but you are experiencing connectivity issues, there may be poor weather at the gateway. The gateway is a satellite ground station designed to interpret the radio wave signal from our satellite in space before sending it to your system, and can be physically located anywhere in the country. Just as if the storm was overhead, when the weather at the satellite gateway clears, your signal will restore automatically.
Click here for instructions on how to check your signal and run a speed test.
What is an Internet Browser?
Each time you want to access the internet, you will start with an Internet Browser. It is a software that allows you to find and visit various websites. Common Internet Browsers include Safari, Google Chrome, Internet Explorer, and Mozilla Firefox.
What is a URL?
A URL is a specific web address that tells your browser where to go. To visit a webpage, type the URL into the browser and press Enter. A typical website in the United States starts with ‘www.’and ends with ‘.com’ ‘.net’ or ‘.org’. For example, www.myhughesnet.com.
Tabs
Internet Browsers allow you to have various links or webpages open at the same time within the same window. To create a new tab, click the button to the right of the open tabs. To close a single tab, click the X. To open a link in a new tab, right-click and select the “Open link in new tab” option.
To create a new a new tab in Google Chrome on your mobile device, at the top right, tap “More” and then “New Tab”
To create a new tab in Safari on your mobile device, at the bottom right, tap the overlapping square symbol, and then tap the plus symbol at the bottom of your screen.
Downloading Files
Some links lead to files, rather than other websites. If a file does not automatically download when you click it, it may open within your browser. To save the file, right-click the link and select the “Save as…” or “Save link as…” button.
To download a file in Google Chrome on your mobile device, touch and hold what you want to download, then tap “Download link”
To download a file in Safari on your mobile device, tap the file you want to download and you will see a popup with the filename asking if you want to download the file. Tap on the “Download” button.
Images
To save images from a website to your computer, right-click the image and select, “Save image as…” or “Save as…”.
To save images on your mobile device, touch and hold the image.
In Google Chrome, select “Save Image” in the menu that appears.
In Safari, select “Add to Photos” in the menu that appears.
From an award-winning antivirus and security software company, Norton™ Small Business protects your business devices to give you time to focus on what’s really important to you – running your business.
How do I activate my Norton Small Business product?
View the installation User Guide here
• Minutes after placing your order, open the “Thank you for ordering Hughesnet Optional Services” email from “…mailfromHughes.com”.
• Click the URL.
• Create or log in to a Norton Account.
• Click “Agree & Download”.
• Follow the browser instructions to open the installer.
• Follow the installer instructions to complete the installation.
Can I cancel my Norton service at any time?
Yes.
How much is Norton Small Business?
You can choose between plan options with 5 or 10 devices, for pricing visit the Norton page under “Shop” at myhughesnet.com
What is the contract commitment for Norton service?
There is no contract commitment.
How many devices can I cover with my Norton service?
You can choose between plan options with 5 or 10 devices.
How do I order Norton Small Business?
Existing Hughesnet® customers may add this service through myhughesnet.com or by calling Customer Care.
What are the system requirements for Norton Small Business?
System requirements can be found at https://support.norton.com/sp/en/us/home/current/solutions/v133891548
If I am a current Hughesnet customer with Norton Security Online, how can I upgrade to Norton Small Business?
You can upgrade to Norton Small Business by logging into your online account at myhugheshet.com or by calling Customer Care at 866-347-3292
Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com Copyright © 2023 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States and other countries.
Evolving protection for today’s connected world.
Norton™ 360 Deluxe includes award-winning antivirus and security software that helps block hackers from your devices. With one simple solution, you can protect your devices against evolving cyberthreats with peace of mind.
Hughesnet for Business customers click here for Norton Small Business information.
How do I activate my Norton 360 Deluxe?
View the installation User Guide here
• Minutes after placing your order, open the “Thank you for ordering Hughesnet Optional Services” email from “…mailfromHughes.com”.
• Click the URL.
• Create or log in to a Norton Account.
• Land in the My Norton Portal.
• Click the “Download” button.
• Click “Agree & Download”.
• Follow the browser instructions to open the installer.
• Follow the installer instructions to complete installation.
Windows: If Norton Security Online is already installed, N360 installer will initiate an uninstall of NSO.
Mac: If Norton Security Online is already installed, the N360 installer will prompt the user to uninstall NSO and then launch the N360 installer again.
Can I cancel my Norton service at any time?
Yes.
How much is Norton 360 Deluxe?
You can choose between plan options with 5 or 10 devices, for pricing visit the Norton page under ‘Optional Services’ at myhughesnet.com.
What is the contract commitment for Norton service?
There is no contract commitment.
What Norton 360 Deluxe service am I receiving if purchased through Hughes?
The Norton 360 Deluxe plans offered with your Hughesnet® service are only available through Hughes®. We have customized a plan specifically for our customers.
How many devices can I cover with my Norton service?
You can choose between plan options with 5 or 10 devices.
How do I order Norton 360 Deluxe?
Existing Hughesnet customers may add this service by calling Customer Care or through myhughesnet.com.
What are the system requirements for Norton 360 Deluxe?
System requirements can be found at:
https://support.norton.com/sp/en/us/home/current/solutions/v133891548
If I am a current Hughesnet customer with Norton Security Online, how can I upgrade to Norton 360 Deluxe?
You can upgrade to Norton 360 Deluxe by logging in to your myhughesnet.com account or by calling Customer Care at 866-347-3292
Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com Copyright © 2023 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States and other countries.