Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural internet connections.
Step 2: The satellite contacts the Hughesnet® Network Operations Center (NOC) which locates the specific website you have requested.
Step 3: The Website beams the information back along the same path to the Hughesnet Network Operations Center, then to the satellite, and then to your computer through your Hughesnet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to the delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online.
Once Hughesnet has been professionally installed in your home, connecting to the internet via satellite is simple!
Customers with a HT3000W modem can view their devices connected to their Hughesnet® Wi-Fi as well as direct LAN connections. To view your devices, login to your myhughesnet.com account and visit ‘Usage’ > ‘Wi-Fi management’ page.
On this page you can view the devices connected to the LAN, and the different Wi-Fi channels. Only the devices connected to your Hughesnet modem will be displayed.
Under Network Settings & Access, you will be able to perform the following actions:
Wi-Fi settings
Guest Wi-Fi settings
Change Admin Password
Reboot Equipment
Parental Controls
Traffic prioritization
Please note that only the devices connected to your Hughesnet modem will be shown and not the devices connected to any third-party modems.
Launch an internet browser and type www.systemcontrolcenter.com. You must be connected to your Hughesnet® modem, but internet access is not required to visit the System Control Center.
Click on “Wi-Fi Settings” on the left
3. On the Login page, enter the “Administrative Password” listed on the back of your modem.
You will then be able to see the available networks as below:
5. Click on each network (2.4GHz, 2.4GHz Guest, 5GHz, 5GHz Guest) to see the Wi-Fi Password.
Using the device you wish to pair, search for either of the two wireless networks matching the SSID above.
Connect to the network.
When prompted for a password, enter the password exactly as it appears on the label on the back of the modem, referenced above.
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:
1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right.
2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.
Where should I NOT place my modem?
Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.
This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!
How do I correctly connect the modem?
For help properly setting up your modem please refer to this modem set-up guide.
Is your modem overheating?
You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:
Step 1: Remove any other devices or equipment within 12 inches of the modem.
Step 2: If the modem is still overheating, unplug the power supply of the modem from the wall and check the connector on the back of the modem. Ensure the connections are firm and the connector has a locking mechanism that must be locked.
Step 3: Wait for 3 minutes before plugging the modem to the power outlet.
If the issue persists, call Hughesnet Customer Care at (866) 347-3292.
What should I do if I see smoke or smell something burning from my modem?
If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the smoke or smell is not coming from inside the modem:
Step 1: Unplug the modem.
Step 2: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were causing the smoke.
Step 3: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.
Step 4: If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
Step 5: If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.
What should I do if I see sparks coming from inside my modem?
If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.
If the sparks are not coming from inside the modem:
Check to determine if the Power cable is in the correct position on the back of the modem:
If yes:
Do you see any problems with the coverings on the power cable or coaxial cable? If so, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If no:
Step 1: Immediately disconnect power to the modem from the wall.
Step 2: Please disconnect the power cable from the modem and then reinsert it, ensuring that it is seated properly and securely in the back of the modem.
Step 3: Plug the modem back into the power source.
If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.
If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.
If you need to disconnect power to the modem in the future, unplug the modem fromthe wall, not from the back of the modem.
What should I do if I see fire coming from inside my modem?
Use a “Class C” fire extinguisher which is rated for electrical fires.
After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the fire is not coming from inside the modem:
Step 1: Extinguish the fire using a “Class C” fire extinguisher which is rated for electrical fires.
Step 2: Unplug the modem.
Step 3: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were caught on fire.
Step 4: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.
If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.
The new Hughesnet® is powered by our JUPITER™ 3 satellite, the world’s largest and most advanced commercial communications satellite. The new Hughesnet service plans come with an allotment of Priority Data, and unlimited Standard Data.
When does my Priority Data replenish?
The data cycle is typically based on the day you activated your service. For a new customer, that may mean that your data cycle and billing cycle are the same. For customers who have upgraded, you likely have a billing cycle and a data cycle that do not coincide. Your data will be replenished on the date your new data cycle begins.
For example, your billing date and data cycle may occur simultaneously on the 5th of each month, if you originally activated your service on May 5th.
What counts towards my Priority Data?
Anything you do online, including but not limited to:
Streaming video (Netflix, You Tube, etc)
Downloading photos, videos, MP3 files, or documents
Uploading files (photos, YouTube videos, etc)
Browsing (Facebook, etc)
Software updates (antivirus protection, Microsoft/Windows updates, Apple iOS updates, etc)
Online gaming (including Facebook games)
Voice over IP (Ooma, Vonage, etc). If using Hughesnet Voice service, your service plan data will not be consumed.
How can I monitor my Priority Data usage?
There are two ways to view and monitor your usage.
1. myhughesnet.com – Sign in or register, and visit ‘Usage’ > ‘Usage Details’.
2. Hughesnet Mobile App – Login to the mobile app and visit ‘Usage’ > ‘Usage Details’ from the bottom menu.
The new Hughesnet® Service plans feature an allotment of Priority Data (determined by the purchased Service Plan) and unlimited Standard Data. If you consume your monthly Priority Data, you can continue enjoying the Service using unlimited Standard Data until your Priority Data resets. Standard Data is prioritized behind Priority Data. Hence subscribers using Standard Data may experience slower speeds during high traffic periods.
What is the difference between Priority Data and ‘Standard Data’ that’s included in my service plan?
Your Priority Data is always prioritized ahead of Standard Data on the network. You automatically use your Priority Data first, then have an unlimited amount of Standard Data.
If I exceed the amount of Priority data included in my plan, how can I get more?
If your usage exceeds your Priority Data, you have multiple options to get more Priority Data:
You can purchase Priority Data Tokens. Click here to learn more about Priority Data Tokens.
You can upgrade your service plan at any time to a plan that offers more Priority Data.
Can I still stream video once I have exceeded the amount of Priority Data included in my plan?
If you have exceeded the amount of Priority Data included in your service plan, you may experience reduced speeds, especially during peak traffic times. This could impact the streaming quality and performance.
Changing your Hughesnet® service plan is easy; you can do this at any time by visiting myhughesnet.com. Before you change your plan, view your data usage history over several months to estimate how much data you need. Keep in mind that if you only need a little bit of extra high-speed data before your next data reset you can purchase Priority Data Tokens.
Register or Sign In to myhughesnet.com or Hughesnet Mobile App and click ‘Account’ at the top of the page, then ‘My Services & Plan’ and then ‘Change Plan’.
The following page will display your current plan and the additional plans available to you. Select the option that works best for you and complete the checkout.
Any changes to your service plan will take effect immediately. If your service plan change occurred in the middle of your billing cycle, you will see prorated charges on your next Hughesnet invoice.
Cancel My Plan
You can cancel your plan at any time but note that early termination fees may apply. View your subscriber agreement here.
To cancel your account, contact Customer Care at 866-347-3292.
