From the home screen (Overview page) of the myHughesnet (Mobile) app, click on Buy Token in the Usage panel.
Choose the denomination you wish to purchase. You will be asked to confirm your purchase.
You can alternatively, go to the Usage tab on the bottom of the screen then click on Priority Data Token purchase.
Click on the token denomination you wish to purchase. You will be asked to confirm your purchase.
This quick start guide provides general information for your HT3000W satellite modem.
Everything you do online uses data. How much data you use depends on the activity you are doing online. Data is transferred two ways: from the satellite to your computer (download) and from your computer to the satellite (upload). Here are some helpful links to learn more about Hughesnet.
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Checking your speed performance
To access the device-level signal quality, register or login to myhughesnet.com and navigate to ‘Usage’ > ‘Wi-Fi Management’. You will be able to see a list of devices connected directly to your Hughesnet® modem using an ethernet cable, or via Wi-Fi.
There are many factors that contribute to signal quality. One such factor is the distance between your Hughesnet modem and the device. Another factor can be the construction of your home or business. For example, dense building materials (brick, concrete, steel, etc.) can interrupt the signal and result in a poor signal quality. The signal quality indicators on the page display have been defined as follows:
Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural internet connections.
Step 2: The satellite contacts the Hughesnet® Network Operations Center (NOC) which locates the specific website you have requested.
Step 3: The Website beams the information back along the same path to the Hughesnet Network Operations Center, then to the satellite, and then to your computer through your Hughesnet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to the delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online.
Once Hughesnet has been professionally installed in your home, connecting to the internet via satellite is simple!
Customers with a HT3000W modem can view their devices connected to their Hughesnet® Wi-Fi as well as direct LAN connections. To view your devices, login to your myhughesnet.com account and visit ‘Usage’ > ‘Wi-Fi management’ page.
On this page you can view the devices connected to the LAN, and the different Wi-Fi channels. Only the devices connected to your Hughesnet modem will be displayed.
Under Network Settings & Access, you will be able to perform the following actions:
Please note that only the devices connected to your Hughesnet modem will be shown and not the devices connected to any third-party modems.
You can view your current data usage or usage history over time through the Hughesnet Mobile App or on myhughesnet.com.
On myhughesnet.com:
On Hughesnet Mobile App:
3. On the Login page, enter the “Administrative Password” listed on the back of your modem.
5. Click on each network (2.4GHz, 2.4GHz Guest, 5GHz, 5GHz Guest) to see the Wi-Fi Password.
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:
1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right.
2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.
Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.
This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!
For help properly setting up your modem please refer to this modem set-up guide.
You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:
If the issue persists, call Hughesnet Customer Care at (866) 347-3292.
If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.
If the sparks are not coming from inside the modem:
Check to determine if the Power cable is in the correct position on the back of the modem:
If yes:
If no:
If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.
If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.
If you need to disconnect power to the modem in the future, unplug the modem from the wall, not from the back of the modem.
Use a “Class C” fire extinguisher which is rated for electrical fires.
After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the fire is not coming from inside the modem:
If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.
Click here to access the Modem replacement guide.