The HT3000W offers built-in dual-band Wi-Fi connectivity. Customers using other Hughesnet® modems can also connect wireless devices using a router.
Does the HT3000W come with built-in Wi-Fi?
The Hughesnet Wi-Fi Modem (HT3000W) offers built-in Wi-Fi so you can connect your wireless devices at home. The Hughesnet Wi-Fi Modem features the latest Wi-Fi standards and technology (dual-band 802.11ac) to deliver fast, secure wireless connectivity, 2.4 GHz and 5 GHz for incredible speeds and excellent coverage. It also has separate guest Wi-Fi for visitors to keep your home network more secure. The Wi-Fi modem is installed and supported by Hughesnet.
The Hughesnet Wi-Fi Modem provides a dual-band network (2.4GHz and 5GHz). Which one should I use?
The Hughesnet Wi-Fi Modem (HT3000W) provides two networks, a 2.4GHz and 5GHz. Deciding which network to use should be based on your unique home set-up. Learn more here.
How can I get wireless access at home if I don’t have the Hughesnet Wi-Fi modem?
You can connect a wireless router to your Hughesnet modem and enjoy high-speed internet access anywhere in your home. If you don’t have a wireless router, there are many options available that you can purchase locally.
What wireless router would you recommend?
Since every Hughesnet member has their own distinct home setup, we cannot provide a single recommendation that would apply to all our members. For customers living in a small home, a low-end device might be all they need. For customers living in a 3,000 square-foot, multi-story house, they will likely need the signal strength provided by higher-end devices.
In the event you have slow or no internet connection, here are some details to help get you back up and running.
It is unusual to experience slow or no connectivity. There are occasions however, such as weather, which may interrupt service. In the event you have slow or no internet service, here are some potential causes.
1. Check the weather and line of sight:
Weather disturbances and other objects, such as trees, can interrupt the satellite’s line of sight and therefore provide a temporary disruption in service. If service does not resume after weather clears up, call Customer Care at 866-347-3292.
2. Check your usage:
Have you checked your usage lately? It is possible that you have exceeded your monthly Priority Data. If you exceeded your Priority Data, your Standard Data automatically kicks in and you will remain connected but may experience slower speeds during high-traffic periods until the next billing cycle. You may also purchase Tokens to restore your Priority Data.
Check usage now by signing in or registering on myhughesnet.com.
3. Check your hardware:
Are all the LED lights illuminated on your modem? The system light should be solid, not flashing. Are all of the cords connected from the modem to your computer or wireless router? If so, try powering down the modem and restarting. Unplug the power cord from the wall (not from the modem), wait 10 seconds, then plug it back. Also be sure to keep your modem in an upright position away from walls to allow it to get proper air flow.
If you are using a Wi-Fi device, such as a laptop, smartphone or tablet, ensure that your device is enabled to receive Wi-Fi in the Settings and that it is detecting your internet signal. You may need to restart the device and re-enter your Wi-Fi password.
Consider your Wi-Fi router’s age. If your router is older than 3 years, you may want to consider purchasing a new one. Older routers have a lower signal strength than newer routers.
4. Sharing the internet:
When multiple devices are connected to a single internet source, it may result in slower service. This may include laptops, smartphones, tablets, and other Wi-Fi devices.
In addition, make sure your internet signal is secure by establishing a wireless password (also called a network key) to increase security and keep your internet only available to those devices you want to share it with. Refer to your wireless router for instructions on creating or changing your wireless password.
5. VPN:
Are you trying to work on a VPN?
VPN usage will reduce the speed of your internet service by up to 70%. Once the VPN is disconnected, the speeds should be back to normal.
If none of the solutions above help restore your connectivity, contact a Customer Care representative at 866-347-3292.
If I lose service and Hughesnet Customer Care determines a site visit is required to fix the problem, how long before the service technician comes to repair it?
Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen.
If you have Express Repair Premium, which provides next-business day coverage, and your call is received prior to 1 pm, the appointment will be scheduled for the next business day. If the call is received after 1 pm, the appointment will be scheduled for the second business day.
If you have Express Repair Basic, which provides 2-business day coverage, and your call is received prior to 1 pm, you will be contacted to schedule your visit by 12 pm the next business day. If the call is received after 1 pm, you will be contacted to schedule your visit by 12 pm the second business day after your call.
Parental Controls in the Hughesnet® mobile app are administrative controls that allow users to manage and restrict the online activities of family members, including guests.
Parental Controls offer a variety of benefits, including the ability to protect users from inappropriate content and manage screen time.
With Member Profiles, you can add, edit, or delete profiles for each family member, including guests. You can assign devices to each profile, ensuring that each member has appropriate access. Additionally, you can pause a profile temporarily for up to 24 hours by selecting the desired time, giving you the flexibility to manage internet access.
You will be able to set schedules on your devices to automatically pause their connection to the internet. Devices need to have a schedule set a parental control rule.
Click on the Usage tab on the top of the page and select “Wi-Fi Management.”
Select the Network Settings & Access tab. On this page, select the Parental Controls Options
To create a schedule, click the Create New Schedule Tab. You will need to name the schedule, set the start and end times for when you want the device to not be connected to the network, and select the days, indicated by the letters representing the days of the week. You also have the option to have this schedule on a repeated schedule.
Lastly, you will need to select which devices that will be affected by the new schedule.
Devices under “Devices with this rule” will abide by the schedule created. Make sure to select “Save” to confirm the schedule.
If you use all your Priority Data, unlimited Standard Data kicks in automatically. Standard Data speeds may be slower during high-traffic periods. If you want more Priority Data, you can purchase a Priority Data Token that will restore your Priority Data right away.
You can purchase Priority Data Tokens from:
myhughesnet.com
Sign in or register on myhughesnet.com. Once logged-in, click on ‘Usage’ and ‘Priority Data Token Purchase’ in the second menu.
Hughesnet Mobile App
Download the Hughesnet® MobileApp from your app store and enjoy easy account management at your fingertips. Purchase Priority Data Tokens from both the ‘Overview’ and ‘Usage’ screens.
From the ‘Overview’ screen, click on the ‘Buy Tokens’ button.
If you are on the ‘Usage’ screen, click ‘Data Token Purchase’ button.
Want to learn more about Priority Data Tokens? Click here.
Priority Data Tokens are available in different sizes to give you the additional data you need. Priority Data Tokens do not expire and will remain available until they have been used.
Need more Priority Data?
Running low? Used it all up? Welcome to Priority Data Tokens.
If you exceed your monthly service plan data, you will continue browsing using your unlimited Standard Data.
How Many Priority Data Tokens Do I Have Available?
Check your service plan data and Priority Data Token balance at any time on the “Usage“ page of your myhughesnet.com account. Alternatively, click here to go to the “Usage“ page.
The latest iteration of Wi-Fi technology, Wi-Fi 6/6E, promises faster speeds, better performance, and increased efficiency compared to its predecessor.
Lightning-Fast Speeds
Wi-Fi 6 is designed to deliver fast internet speeds, making your online activities smoother and more enjoyable. Streaming HD movies, playing online games, or video conferencing means very little lag and buffering , giving you a smoother connection than before!
Improved Capacity
Ever noticed your Wi-Fi slowing down when multiple devices are connected? Wi-Fi 6 fixes this issue by increasing its data capacity and handles multiple IoT devices with ease! You can connect many devices at once without worrying about a drop in performance.
Better Range
Wi-Fi 6 provides an extended range, ensuring a strong and stable connection even in larger homes or office spaces. You’ll no longer have to worry about dead spots or weak signals, as Wi-Fi 6 covers your entire space with reliable internet coverage.
Reduced Interference
Wi-Fi 6 incorporates advanced technologies to minimize interference from other nearby Wi-Fi networks and devices. This means you will see fewer signal disruptions and see more consistent connection without interruptions.
Better Battery Life
Wi-Fi 6 devices are more power-efficient, extending the battery life of your smartphones, laptops, and other connected devices. You can spend more time being productive or entertained without constantly searching for power outlets.
Better Security
Wi-Fi 6 devices offer stronger encryption and security by protecting data being transmitted over the network from unauthorized access. Wi-Fi 6 also protects against common security vulnerabilities by implementing stronger authentication.
Compatibility
Many devices are already compatible with Wi-Fi 6. However, there are some older electronic devices that may require an update to be compatible with Wi-Fi 6.
Depending on the Wi-Fi driver version used, Intel® Wireless Adapters may not show Wi-Fi 6 networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 capable wireless routers and access points.
Intel recommends using the latest driver version (Download the latest Wi-Fi driver) for your Intel® Wireless Adapter since issues get resolved and new functionality gets added to newer driver versions.
Find out more information on how to update your device here.
Note: The Multipath device does not have a power (off-on) switch.
Unplug the power adapter of the Multipath Device and the HughesNet® Wi-Fi Modemfrom the surge protector or wall outlet first (highlighted below) to avoid static electricity discharges that could shock you and/or damage the device.
Figure 1: Unplug from wall
2. Disconnect the remaining cables as shown in Figure 2 below.
Figure 2: Disconnecting cables from the old device
Note: To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. The locking mechanism will disengage, and you will be able to remove the power adapter.
Wi-Fi Management allows you to see information related to your Wi-Fi and devices connected to it from the Hughesnet® Mobile app or my.hughesnet.com. You will be able to edit your router settings, reset your router remotely, see connected devices, and view wireless status. You will also be able to see device usage in the last 24 hours. To access this from my.hughesnet.com, navigate to Support and select “Wi-Fi Management” from the dropdown menu.
On the Mobile App, you can access this by navigating to the Usage tab and selecting Wi-Fi Management.
Network Details Tab
The mapping under Network Details will showcase the network connection from the Internet to the modem.
By clicking on your modem, you will be able to modify modem Information, view, and manage your connected devices.
Devices listed below are the devices connected to your modem.
Under Speed Connection, click the arrow to navigate to the connection speed page and select Start to then begin the speed test from the device to modem. The results will be displayed in the middle of the diagram.
Network Settings & Access
Under Network Settings & Access, you will be able to perform the following actions:
Wi-Fi settings
You will be able to rename your Wi-Fi name and edit your Wi-Fi password.
Band Steering automatically connects your devices to the best available Wi-Fi radio. If this is turned off, you will be presented with both 2.4G and 5G Wi-Fi radios options to modify.
You may also disable the Wi-fi radios within Wireless Settings.
Guest Wi-Fi settings
You will be able to rename your Guest Wi-Fi name and edit your Guest Wi-Fi password.
Band Steering automatically connects your devices to the best available Wi-Fi radio. If this is turned off, you will be presented with both 2.4G and 5G Wi-Fi radios options to modify.
You may also disable the Wi-fi radios within Wireless Settings.
Change Admin Password
You will be able to change your Admin Password to your modem.
Reboot Equipment
This allows you to reboot your modem. You will need you admin password to complete this action. The reboot process should take up to 2 minutes.
Parental Controls
You will be able to set schedules on your devices to automatically pause their connection to the internet. Devices need to have a schedule set a parental control rule. To create a schedule, click the Create New Schedule Tab. You will need to name the schedule, set the start and end times for when you want the device to not be connected to the network, and select the days, indicated by the letters representing the days of the week. You also have the option to have this schedule on a repeated schedule
Devices under “Devices with this rule” will abide by the schedule created.
Traffic prioritization
You will be able to prioritize online activity on your devices. When this is turned on, you will be able to prioritize network traffic to your devices that are categorized by streaming, gaming, or custom modes.
One Time Boost allows for a non-repeated one-time schedule to prioritize traffic on selected device. To add, you will need to provide the date, start time, end time, and select which devices will have this one-time boost prioritization.
Stay informed with notifications about your bill, usage, service updates, special offers, and the latest product launches. Customize your Hughesnet® email and SMS text notification preferences by logging into your myhughesnet.com account or through the Hughesnet mobile app.
Managing notification preferences on myhughesnet.com
2. Navigate to ‘Account’ > ‘Notification Settings’
3. Check or uncheck the boxes depending on the notifications you want to receive on the Email and Mobile Number shown on the top of the page.
4. Click ‘Save’ to submit the changes.
Managing notification preferences on Hughesnet Mobile App
1. Login to your Hughesnet mobile app.
2. Click on ‘Account’ from the bottom menu and then click on ‘Notification Settings’
3. Enable or disable ‘Email’ and ‘Text’ notifications for each notification type and click ‘Save’ to confirm the changes.
Where will I receive my notifications?
Note that the Email address and the Mobile Number associated to your account is where you will receive Email and SMS text notifications respectively, if you elect to receive these notifications from Hughesnet.
Can I respond to notifications? Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292.
How frequent are the notifications?
The number of Hughesnet email and text messages you receive will vary depending on how many Hughesnet notifications you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your plan data limit and have elected to receive this notification. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.
Who is eligible? All active Hughesnet customers are eligible to subscribe to email and/or text notifications. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.
How do I opt out or unsubscribe to text alerts?
To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out status from that text messaging program. The confirmation message you receive will be similar to the following: “You have unsubscribed from all Hughesnet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.”
Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myhughesnet.com, Hughesnet Mobile App, or by speaking with a Customer Care Representative.
How do I unsubscribe from email communications?
You can update your notification preferences from the Notifications page found on myhughesnet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughesnet. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.
Privacy Policy & Terms and Conditions
View the SMS Terms and Conditions, and Hughesnet Privacy Policy here.
