If you have a Hughesnet® Wi-Fi modem, you’ll find your wireless (Wi-Fi) password printed on the sticker on the back of the device.
Where can I find my Wi-Fi password?
How do I disconnect the Multipath Device and the power supply from the HughesNet Wi-Fi Modem?
Note: The Multipath device does not have a power (off-on) switch.
- Unplug the power adapter of the Multipath Device and the HughesNet® Wi-Fi Modem from the surge protector or wall outlet first (highlighted below) to avoid static electricity discharges that could shock you and/or damage the device.
Figure 1: Unplug from wall
2. Disconnect the remaining cables as shown in Figure 2 below.
Figure 2: Disconnecting cables from the old device
Note: To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. The locking mechanism will disengage, and you will be able to remove the power adapter.
Figure 3: Locking mechanism
Your Multipath device is now disconnected from your HughesNet Wi-Fi Modem.
Wi-Fi Management
Wi-Fi Management allows you to see information related to your Wi-Fi and devices connected to it from the Hughesnet® Mobile app or my.hughesnet.com. You will be able to edit your router settings, reset your router remotely, see connected devices, and view wireless status. You will also be able to see device usage in the last 24 hours. To access this from my.hughesnet.com, navigate to Support and select “Wi-Fi Management” from the dropdown menu.
On the Mobile App, you can access this by navigating to the Usage tab and selecting Wi-Fi Management.
Network Details Tab
The mapping under Network Details will showcase the network connection from the Internet to the modem.
By clicking on your modem, you will be able to modify modem Information, view, and manage your connected devices.
Devices listed below are the devices connected to your modem.
- Under Speed Connection, click the arrow to navigate to the connection speed page and select Start to then begin the speed test from the device to modem. The results will be displayed in the middle of the diagram.
Network Settings & Access
Under Network Settings & Access, you will be able to perform the following actions:
- Wi-Fi settings
- You will be able to rename your Wi-Fi name and edit your Wi-Fi password.
- Band Steering automatically connects your devices to the best available Wi-Fi radio. If this is turned off, you will be presented with both 2.4G and 5G Wi-Fi radios options to modify.
- You may also disable the Wi-fi radios within Wireless Settings.
- Guest Wi-Fi settings
- You will be able to rename your Guest Wi-Fi name and edit your Guest Wi-Fi password.
- Band Steering automatically connects your devices to the best available Wi-Fi radio. If this is turned off, you will be presented with both 2.4G and 5G Wi-Fi radios options to modify.
- You may also disable the Wi-fi radios within Wireless Settings.
- Change Admin Password
- You will be able to change your Admin Password to your modem.
- Reboot Equipment
- This allows you to reboot your modem. You will need you admin password to complete this action. The reboot process should take up to 2 minutes.
- Parental Controls
- You will be able to set schedules on your devices to automatically pause their connection to the internet. Devices need to have a schedule set a parental control rule. To create a schedule, click the Create New Schedule Tab. You will need to name the schedule, set the start and end times for when you want the device to not be connected to the network, and select the days, indicated by the letters representing the days of the week. You also have the option to have this schedule on a repeated schedule
- Devices under “Devices with this rule” will abide by the schedule created.
- Traffic prioritization
- You will be able to prioritize online activity on your devices. When this is turned on, you will be able to prioritize network traffic to your devices that are categorized by streaming, gaming, or custom modes.
- One Time Boost allows for a non-repeated one-time schedule to prioritize traffic on selected device. To add, you will need to provide the date, start time, end time, and select which devices will have this one-time boost prioritization.
How do I subscribe or modify my Hughesnet notifications?
Stay informed with notifications about your bill, usage, service updates, special offers, and the latest product launches. Customize your Hughesnet® email and SMS text notification preferences by logging into your myhughesnet.com account or through the Hughesnet mobile app.
Managing notification preferences on myhughesnet.com
1. Register or Sign in to your myhughesnet.com account
2. Navigate to ‘Account’ > ‘Notification Settings’
3. Check or uncheck the boxes depending on the notifications you want to receive on the Email and Mobile Number shown on the top of the page.
4. Click ‘Save’ to submit the changes.
Managing notification preferences on Hughesnet Mobile App
1. Login to your Hughesnet mobile app.
2. Click on ‘Account’ from the bottom menu and then click on ‘Notification Settings’
3. Enable or disable ‘Email’ and ‘Text’ notifications for each notification type and click ‘Save’ to confirm the changes.
Where will I receive my notifications?
Note that the Email address and the Mobile Number associated to your account is where you will receive Email and SMS text notifications respectively, if you elect to receive these notifications from Hughesnet.
Can I respond to notifications?
Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292.
How frequent are the notifications?
The number of Hughesnet email and text messages you receive will vary depending on how many Hughesnet notifications you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your plan data limit and have elected to receive this notification. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.
Who is eligible?
All active Hughesnet customers are eligible to subscribe to email and/or text notifications. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.
How do I opt out or unsubscribe to text alerts?
To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out status from that text messaging program. The confirmation message you receive will be similar to the following: “You have unsubscribed from all Hughesnet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.”
Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myhughesnet.com, Hughesnet Mobile App, or by speaking with a Customer Care Representative.
How do I unsubscribe from email communications?
You can update your notification preferences from the Notifications page found on myhughesnet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughesnet. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.
Privacy Policy & Terms and Conditions
View the SMS Terms and Conditions, and Hughesnet Privacy Policy here.
What are Priority Data Tokens?
Priority Data Tokens are available in different sizes to give you the additional data you need. Priority Data Tokens do not expire and will remain available until they have been used.
What is Video Optimizer?
The Video Optimizer helps you get the most out of your service when streaming video content.
How it works:
Hughesnet® automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.
Can I watch movies in HD with Hughesnet?
Yes! Your service is automatically set to stream videos up to HD quality. You can choose to temporarily disable the feature for up to 4 hours using the Snooze button. It’s easy to manage your video optimizer settings using the Hughesnet Mobile App or on myhughesnet.com.
Where can I manage my video settings?
Manage Video Optimizer on the Hughesnet Mobile App
Manage Video Optimizer on myhughesnet.com
Streaming providers may use progressive or adaptive video streaming. The format in which they deliver video can affect your streaming experience. Click here learn more about Adaptive and Progressive video Streaming.
How to ensure your Multipath (WL3000) and Hughesnet modem are connected correctly?
Ensuring your Multipath (WL3000) and Modem are properly connected, helps you to enjoy more responsive internet experience. Please follow the steps below to ensure the connections are accurate:
- Check Connections:
- Ensure that an Ethernet cable (at least Cat5e or better) is firmly plugged into the Modem’s “LAN” port and the “SAT Ethernet” Port of the Multipath (WL3000) device.
- If the cable is properly connected,
- The light on the “SAT Ethernet” port of the Multipath (WL3000) will be ON. refer image a below.
- Also, all the lights on the front of the Multipath (WL3000) will be ON. refer image b below.
- This indicates the connections are accurate and you are all set.
If all the lights on the Multipath (WL3000) are still not ON, please follow the steps below:
- Power Cycle Multipath (WL3000):
- Turn OFF the Multipath (WL3000) by unplugging it from the power source. Wait for a few seconds, and plug it back in.
- Wait for 1 minute and check if the lights on the Multipath (WL3000) are ON as shown in the image above.
- Power Cycle your Hughesnet® Modem:
- If the lights are still not ON, turn OFF the Modem by unplugging it from the power source. Wait for a few seconds, then plug it back in.
- Wait for 2 minutes and check if the lights on the Multipath (WL3000) are ON as shown in the image above.
Even after following all the above steps, if the lights on the Multipath (WL3000) are still not ON, it’s time to call Customer Support at 866-347-3292 for further assistance.
Note: Always ensure safety when checking and handling equipment. If you’re unsure about any step, it’s best to call Customer Support right away.
What are Hughesnet alerts?
Alerts are specific to you and contain important information about your account.
When logged into your account on myhughesnet.com, the number of unread alerts appear next to the bell icon in the upper right corner of each page.
On the Mobile App, the number of unread alerts appear next to the bell icon in the upper right corner of each screen.
From either myhughesnet.com or the Hughesnet® Mobile App, clicking on the bell icon will take you to an alerts page where you can review an alert, delete an alert, or mark an alert as unread. Clicking on the alert will automatically mark it as read and remove it from the count of unread alerts next to the bell icon. If you choose to mark the alert as unread, it will continue to be counted as an unread alert next to the bell icon. From the Mobile App, you can also access alerts by clicking on the Account icon at the bottom of each screen and then selecting the Alerts option.
¿Dónde debo colocar mi módem?
Para garantizar su seguridad y la de los suyos, por favor considere lo siguiente.
¿Cómo debería colocar mi módem?
Las siguientes recomendaciones le ayudarán a obtener una operación óptima de su Módem Hughes.
- El módem debe ser ubicado en un área con ventilación y colocarse en forma vertical, como se muestra en la imagen de la izquierda. NO lo coloque horizontalmente, como se ilustra en la imagen de la derecha.
Imagen 1: Posición correcta del módem Imagen 2: Posición incorrecta del módem
- El módem debe ser ubicado en alguna parte central de su hogar (en una sala o en el cuarto familiar) para obtener señal óptima de Wi-Fi.
¿Dónde NO debería colocar mi módem?
Su módem no debe ser colocado en gabinetes o locaciones cerradas. Adicionalmente, no debe haber nada a una distancia menor de 30 centimetros hacia los lados y por encima del módem, ya que puede restringir el flujo de aire.
Esto no solo previene sobrecalentamiento del módem cuando está en uso, sino que además proveerá de una mejor señal para sus equipos.
¿Cómo conecto correctamente el módem?
Para ayuda sobre cómo instalar correctamente su módem, por favor consulte esta guía de instalación del módem.
¿Su módem se sobrecalienta?
Usted puede identificar si su módem se está sobrecalentando si la luz LED de “Power” cambia a color ROJO. Para resolver este problema, por favor siga las instrucciones:
Paso 1: Aleje cualquier otro equipo o artículo cercano, a más 30 centimetros del módem.
Paso 2: Si el módem aún se sobrecalienta, desconecte la fuente de corriente eléctrica del módem desde la pared y revise el conector ubicado detrás del módem. Asegúrese de que las conexiones estén firmes, y que el mecanismo de seguro del conector esté puesto.
Paso 3: Espere 3 minutos antes de conectar el módem a la fuente de corriente eléctrica.
Si el problema persiste, llame a Atención a Clientes HughesNet (800) 953-0237
¿Qué debo hacer si detecto humo o algún olor a quemado dentro de mi módem?
En caso de detectar humo saliendo del módem, inmediatamente desconéctelo desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237
Si el humo u olor a quemado no están al interior del módem:
Paso 1: Desconecte el módem.
Paso 2: Revise el área alrededor para detectar si hay objetos a menos de 30 centimetros del módem. Si es así, revise si alguno de esos objetos pudo causar el humo.
Paso 3: Una vez alejados todos los objetos, espere un par de minutos para que el módem se enfríe y reconecte la fuente de corriente eléctrica de la pared.
Paso 4: Si el módem no tiene olor a humo o quemado, remueva todos los objetos cercanos a menos de 30 centimetros del módem y manténgalos alejados del módem a futuro.
Paso 5: Si el olor a humo o quemado persiste en su módem, inmediatamente desconecte de la fuente de energía eléctrica y llame a Atención a Clientes HughesNet (800) 953-0237
¿Qué debo hacer si veo chispas saliendo del módem?
Si las chispas provienen del interior del módem, inmediatamente desconecte el módem desde la pared, aleje cualquier material u objeto del área, y llame a Atención a Clientes HughesNet (800) 953-0237
Si las chispas no provienen del interior del módem:
Revise si el cable de la fuente de energía eléctrica está colocado correctamente en la parte posterior del módem:
Si sí:
¿Detecta algún problema con las coberturas del cable de energía eléctrica o del cable coaxial? Si es así, inmediatamente desconecte de la corriente eléctrica desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237
Si no:
Paso 1: Inmediatamente desconecte el módem de la fuente de energía eléctrica desde la pared
Paso 2: Por favor desconecte el cable de la fuente de energía eléctrica del modem y reinsértelo, asegurándose de que esté colocado y asegurado correctamente a la parte trasera del módem.
Paso 3: Conecte de nuevo el módem a la fuente de energía eléctrica
Si ya no hay chispas, monitoree el módem y en caso de que ya no se presenten, continúe usando el módem, conectándolo de forma correcta.
Si las chispas permanecen, inmediatamente desconecte la fuente de energía eléctrica desde la pared, despeje el área de cualquier material y objeto, y llame a Atención a Clientes HughesNet (800) 953-0237
Si necesita desconectar la fuente de energía del módem, desconecte desde la pared, no desde la parte posterior del módem.
¿Qué debería hacer si veo fuego saliendo del interior de mi módem?
Use un extinguidor de fuego “Clase C” indicado para fuego causado por electricidad.
Después de extinguir el fuego, desconecte inmediatamente de la fuente de energía eléctrica desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237
Si el fuego no proviene del interior del módem:
Paso 1: Extinga el fuego usando un extinguidor “Clase C” indicado para fuego causado por electricidad
- Paso 2: Desconecte el módem
- Paso 3: Revise el área alrededor y en caso de haber objetos a menos de 30 centimetros del módem, determine si alguno de esos objetos ocasionó el fuego.
- Paso 4: Una vez que todo objeto fue alejado, espere un par de minutos para que el módem se enfríe y reconecte directamente a la fuente de energía desde la pared.
Si el módem ya no tiene aroma a humo o quemado, remueva todos los objetos a menos de 30 centimetros del módem y manténgalos alejados del módem en el futuro.
Si el módem aún tiene aroma a humo o quemado, inmediatamente desconecte de la fuente de energía eléctrica y llame a Atención a Clientes HughesNet (800) 953-0237
How do I setup or change a “Recovery Mobile Number” for my account?
A “Recovery Mobile Number” is a great way to access your myhughesnet.com account should you forget your password. Once setup, you can request a one-time code to be sent to the number to setup a new password for your account.
For instructions on how to reset your password using your recovery mobile number, click here.
You can setup a “Recovery Mobile Number” when you are newly registering on myHughesnet.com. For instructions on how to register on myHughesnet.com, click here.
If you have not previously setup a “Recovery Mobile Number”, or would like to update it, follow the instructions below:
Step 1: Login to your myhughesnet.com account.
Step 2: On “Account” tab, click on “My Information” like in the image below
Step 3: On the “My Information” page, scroll down to find “Security & Password” section and click “Manage”.
Step 4: Add the phone number in the “Recovery Mobile Number” field and click “Save” to update your number.