What is Frontpoint Security?

Hughesnet® has partnered with a leader in smart home security, Frontpoint, to bring you a reliable, customizable security solution for your peace of mind. 

‌Tested and ready to work with Hughesnet, you can count on Frontpoint’s home protection. Products are pre-configured, so your system is ready right out of the box. 

New customer discounts are available! Click here to learn more and get a free quote. 

Frontpoint’s state-of-the-art home security will have you prepared for anything. 

‌Want more information? 

Call 833-203-9757 or click here to get a free quote! 

Customize your own or choose from popular packages. 

If you have ordered Frontpoint and would like help with setup or troubleshooting call Frontpoint directly.  

Frontpoint FAQs 

Hughes is an authorized partner of Frontpoint Security Solutions, LLC (Frontpoint). New customer offers are only available directly from Frontpoint. Any Frontpoint purchases made by you, and any terms of use, agreements, or contracts are between you and Frontpoint and do not affect your Hughesnet Subscriber Agreement. Contact Frontpoint directly for any setup or technical support. 

Where should I place my modem?

The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:  

1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right.

2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.

Where should I NOT place my modem?

Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.

This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!

How do I correctly connect the modem?

For help properly setting up your modem please refer to this modem set-up guide.

Is your modem overheating?

You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:

  • Step 1: Remove any other devices or equipment within 12 inches of the modem.
  • Step 2: If the modem is still overheating, unplug the power supply of the modem from the wall and check the connector on the back of the modem. Ensure the connections are firm and the connector has a locking mechanism that must be locked.
  • Step 3: Wait for 3 minutes before plugging the modem to the power outlet.

If the issue persists, call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see smoke or smell something burning from my modem?

If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the smoke or smell is not coming from inside the modem:
  • Step 1: Unplug the modem.
  • Step 2: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were causing the smoke.
  • Step 3: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.
  • Step 4: If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
  • Step 5: If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see sparks coming from inside my modem?

If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.

If the sparks are not coming from inside the modem:

Check to determine if the Power cable is in the correct position on the back of the modem:

If yes:

  • Do you see any problems with the coverings on the power cable or coaxial cable? If so, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If no:

  • Step 1: Immediately disconnect power to the modem from the wall.
  • Step 2: Please disconnect the power cable from the modem and then reinsert it, ensuring that it is seated properly and securely in the back of the modem.
  • Step 3: Plug the modem back into the power source.

If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.

If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.

If you need to disconnect power to the modem in the future, unplug the modem from the wall, not from the back of the modem.

What should I do if I see fire coming from inside my modem?

Use a “Class C” fire extinguisher which is rated for electrical fires.

After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the fire is not coming from inside the modem:

  • Step 1: Extinguish the fire using a “Class C” fire extinguisher which is rated for electrical fires.
  • Step 2: Unplug the modem.
  • Step 3: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were caught on fire.
  • Step 4: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.

If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.

If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

CFDI 4.0 (title to be determined)

¿Cómo puedo obtener mis comprobantes fiscales?

Derivado de los cambios en la Resolución Miscelánea Fiscal (RMF) para 2022, en HughesNet® México estamos actualizando nuestro sistema de facturación a la versión 4.0 para cumplir con los requerimientos del Servicio de Administración Tributaria. Si actualmente solicitas los comprobantes fiscales por tu servicio o te interesa comenzar a recibirlos, es obligatorio que nos compartas tu Constancia de Situación Fiscal, para contar con la información necesaria para emitir tus comprobantes fiscales correctamente.  

Subir Constancia de Situación Fiscal

O visitar: https://documento.hughesnet.com.mx 

Si no cuentas con la constancia, puedes obtenerla en la página del SAT, ingresando a www.sat.gob.mx >Sección Otros Trámites >Genera tu constancia de Situación Fiscal.

 a continuación te describimos los paso

  1. Elige el medio de autenticación (contraseña o e.firma)
  2. Registra los datos de autenticación
  3. Selecciona el botón Generar Constancia
  4. Imprime o guárdala en tu dispositivo electrónico

Tu factura (comprobante fiscla) se enviará de forma automática al correo electrónico que tenemos registrado en tu cuenta., una vez que tu pago haya sido acreditado.

Si tienes alguna duda o comentario, puedes comunicarte a Servicio al cliente al: 800 953 0237

¿Cómo puedo recibir información de mis comprobantes fiscales?

De manera predeterminada, recibirás notificaciones por correo electrónico en la dirección que hayas asociado con tu cuenta HughesNet. Si deseas habilitar las notificaciones por SMS para estas alertas, sigue los pasos a continuación.

  • Inicie sesión o regístrate en mi.HughesNet.com.mx 
  • Haz clic en “Cuenta” en la parte superior de la página.
  • Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.
  • Expande el signo ‘+’ al lado de “Registro Federal de Contribuyentes (RFC)”
  • Selecciona “texto” para que las notificaciones se envíen a tu teléfono móvil.

¿Cómo actualizo mi Registro Federal de Contribuyentes (RFC)?

  • Inicia sesión o regístrate en mi.HughesNet.com.mx 
  • Haz clic en “Cuenta” en la parte superior de la página.
  • Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.
  • Expande el signo ‘+’ al lado de “Número de identificación fiscal (RFC)”
  • Selecciona el campo de tipo de cliente e ingrese su Regsitro Federal de Contribuyentes (RFC).

Luego recibirá una comunicación por correo electrónico pidiéndole que cargue sus documentos. Puede subir constancia de situación fiscal en: https://documento.hughesnet.com.mx/

¿Cuándo puede ser obtenido un comprobante Fiscal?

Es un derecho poder obtener comprobantes fiscales de los servicios que contrata y paga para poder hacer uno antes las autoridades hacendarias, por eso, una vez que sea realizado el pago y aplicado al sistema, será generado su comprobante con todos los lineamientos que marca la legislación.

How do I return my Hughesnet Fusion equipment?

These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. 

Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna. 

What is Hughesnet Fusion?

Hughesnet Fusion® plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. The experience feels faster, especially while watching videos, browsing content-rich websites, and video conferencing. 

Where are Hughesnet Fusion plans available? 

Hughesnet Fusion plans are currently only available in select areas of the country. 

A certified Hughesnet® technician must install your satellite system as required by the Federal Communications Commission (FCC). You must be present during installation. Customers who choose to upgrade their existing satellite-only plan to a Fusion plan have the option of a self-install.

What is latency? 

With satellite internet, requests travel a long distance from your device to a satellite and back. This distance causes a slight delay known as latency. This delay is so minimal that there’s little impact on most online activities. Still, it is more noticeable with activities like watching videos, browsing content-rich websites, working from home, and joining video conferences. 

Can I upgrade to the Hughesnet Fusion service? 

As long as Hughesnet Fusion plans are available where you live, you can upgrade your current satellite-only plan to a Fusion plan! Please call Customer Care at 866-347-3292. 

Can I change my Hughesnet Fusion service plan to another Hughesnet plan? 

Yes! If your needs change and you want to change your plan, you can call Customer Care at 866-347-3292. 

Can I move my system from one location to another? 

Yes! Contact Customer Care at 866-347-3292 to verify that Fusion plans are available at the new location. 

Is Hughesnet Voice available with Hughesnet Fusion? 

Yes! You can add Hughesnet Voice to any Hughesnet service plan. 

Does this service include cellular phone service? 

No. Hughesnet Fusion plans provide home internet service only. 

Do I need a separate wireless plan to use Hughesnet Fusion? 

No. Hughesnet Fusion plans use multipath technology to combine satellite and wireless connections for a fast and responsive home internet experience. 

Can I purchase an expedited maintenance plan with my Hughesnet Fusion service? 

Yes! You can bundle Express Repair with your Hughesnet Fusion service plan. You can learn more about Express Repair by clicking here  

What is the difference between Hughesnet Fusion plans and satellite-only plans? 

Hughesnet Fusions plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. Service feels faster and more responsive than on a satellite-only plan, especially while watching videos, conferencing. 

Is there a data cap with Hughesnet Fusion? 

No! All Hughesnet plans, including Hughesnet Fusion plans, include No Hard Data Limits. If you exceed your plan data, we won’t cut you off or charge you more. You will stay connected but may experience slower speeds during periods of congestion. Alternatively, you can purchase Data Tokens to restore your service to normal speeds. 

How can I view my data usage? 

You can monitor your data through the Hughesnet Mobile App or on myhughesnet.com. You can also enroll in usage-based text and Email notification.  

Are Data Tokens available for Fusion plans? 

Yes! If you’d like to restore your speeds, you can add more data by purchasing a Data Token through the Hughesnet Mobile App or by visiting myhughesnet.com. 

Can I play real-time video games? 

Games, such as casino, strategy games, and role-playing games perform well. Games played on mobile devices or through social media apps also work. We do not recommend real-time, multi-player games on PCs and gaming consoles (Xbox/PlayStation), since game downloads may cause you to exceed your service plan data. 

Can I connect to a VPN? 

You can use VPN with Hughesnet Fusion plans. VPN applications will significantly reduce speeds while connected. All plans are subject to the Hughesnet Subscriber Agreement. 

How can I order Hughesnet Fusion? 

Existing Hughesnet customers can call Customer Care at 866-347-3292 to find out if Fusion plans are available where you live. 

My Hughesnet service is still under warranty – why would I want Hughesnet Express Repair?

Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day. Plans vary for business and residential customers. Learn more here.

Can I make Wi-Fi calls over Hughesnet using my cell phone?

Making calls over Wi-Fi via Hughesnet® (or any satellite service) is not recommended due to signal transmission latency. However, Hughesnet offers a Voice over IP (VoIP) service which uses a different technology from Wi-Fi calling for reliable, clear calls. 

For more information on Hughesnet Voice service, click here 

¿Que significa Calidad de señal?

El Nivel de Calidad de señal en el apartado de dispositivos conectados en el portal MiHughesNet.com.mx bajo el termino USO provee un indicador de la fuerza de la señal que se esta recibiendo para un dispositivo específico. Hay varios factores que afectan la Calidad de la señal. Uno de ellos es la distancia entre el modem HughesNet y el dispositivo. Otro factor puede ser el tipo de construcción de tu casa o negocio. Materiales densos de construcción (ladrillos, concreto, acero, etc) pueden interrumpir la señal resultando una pobre calidad de señal. Los indicadores de la calidad de la señal en el portal se definen de la siguiente manera.

  • Bueno: Indica que no hay problemas detectados
  • Poca: indica que el dispositivo se encuentra posiblemente lejos del Modem. Acerque el dispositivo si es posible
  • Pobre: indica que el dispositivo esta alejado del modem, acerque el dispositivo al modem si es posible

¿Porque debo de correr pruebas de velocidad?

Realizar periódicamente pruebas de velocidad es una buena idea para poder asegurar que tu sistema funciona apropiadamente y que tus dispositivos reciben fuertemente la señal del modem.

Realizarla es rápido, fácil y preciso dándole la mejor medida de la velocidad de su ancho de banda.

¿Cual es la diferencia entre subida y bajada?

Cuando realiza la prueba de la velocidad del Internet obtendrá dos números de los que deberá estar al tanto, su velocidad de bajada y su velocidad de subida.

  • Velocidad de bajada: se refiere a la velocidad con que los datos digitales sons transferidos del Internet a sus dispositivos.
  • Velocidad de Subida: se refiere a la velocidad con que los datos digitales son transferidos de tus dispositivos al Internet.

De las dos, la velocidad de bajada suele ser mas importante para el usuario promedio, ya que las velocidades de bajada rápidas garantizarán una transmisión fluida de contenidos y una navegación constante.

¿Como realizo una prueba de velocidad de Internet?

Primero, en miHughesNet.com.mx en la sección Soporte o en la App de Hughes seleccione “prueba de velocidad”.

En la página de “prueba de velocidad” presione el botón “correr prueba de velocidad”.

Una vez iniciada, la prueba iniciará midiendo las velocidades de subida y bajada que podrá experimentar. La prueba realiza bajada y subida de diferentes archivos con tamaños diferentes para poder proveer las mediciones del comportamiento del ancho de banda. Estas pruebas requieren un explorador del modem que soporte html5. Favor de tomar en cuenta que Internet Explorer versión 9 y menores no son compatibles.

¿Como es que el resultado de velocidad de la pueba de HughesNet es diferente de otras pruebas?

Otras pruebas pueden utilizar diferentes tamaños de archivos u otras metodologías que pudieran generar variación en los resultados. Además, cualquier problema de enrutamiento o conectividad entre su modem HughesNet y el servidor pudiera afectar los resultados.

Para tener un diagnostico más preciso, brindamos las siguientes recomendaciones para realizar la prueba:

  • Al menos 5 veces durante el periodo de medición.
  • Repetirlo por varios días
  • Probar en diferentes horas durante el día.

Para finalizar, sume el total de sus resultados y divídalo entre el numero de pruebas realizadas, el resultado será el promedio de su velocidad.

¿La prueba de velocidad cuenta en mi consume de datos mensual?

Si, cualquier dato subido o bajado a través de internet será contabilizado en su consumo, pero, realizar las pruebas bajo las recomendaciones realizadas por HughesNet no tendrán una afectación significativa en su consumo mensual. No recomendamos correr pruebas de velocidad sis u cuenta se encuentra en rango de política de acceso justo (FAP).